If for any reason you are not satisfied with the service that you have received from Zero-1, please contact us and we will investigate and respond to your complaint. If you are not happy with the response you receive and wish to make an escalated complaint, please follow our complaints procedure as detailed below. We give our commitment that your concerns will be fully investigated.

To make a formal complaint to us please write to us at the following address.

The Managing Director
Zero-1 Limited
Suite 2, West Road House
26a West Road
Buxton
SK17 6HF

Or telephone us on 0845 867 6391

Next Steps

We will acknowledge your complaint within 3 working days, and after a full investigation, will respond in writing within a further 10 working days.